Terms & Conditions

  • Last Updated: 15/06/26

    Welcome to Rituals India. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

    1. About Us

    Rituals India is a premium Indian lifestyle and wellness brand offering thoughtfully crafted products inspired by India's rich traditions, including teas, wellness formulations, and DIY paan kits.

    2. Eligibility

    By using this website, you confirm that:

    • You are at least 18 years of age or accessing the website under parental supervision.
    • You are legally capable of entering into binding contracts.
    • The information provided by you is accurate and complete.

    3. Products & Availability

    We strive to ensure that all product descriptions, images, and pricing are accurate. However:

    • Product packaging may vary from images displayed on the website.
    • Colors and appearance may differ slightly due to screen settings.
    • Product availability is subject to stock availability.
    • We reserve the right to discontinue or modify products without prior notice.

    4. Pricing & Payments

    • All prices displayed are in Indian Rupees (INR) unless otherwise specified.
    • Prices are inclusive of applicable taxes unless stated otherwise.
    • We reserve the right to modify pricing at any time without prior notice.
    • Payments must be completed before order processing.

    We accept payments through approved payment gateways available on our website.

    5. Order Acceptance

    After placing an order, you will receive an order confirmation email.

    Rituals India reserves the right to:

    • Accept or reject any order.
    • Cancel orders suspected of fraud or unauthorized activity.
    • Limit quantities purchased by a customer.

    In case of cancellation after payment, the amount will be refunded to the original payment method.

    6. Shipping & Delivery

    • Delivery timelines displayed on the website are estimates only.
    • Delays caused by logistics partners, weather conditions, public holidays, or unforeseen circumstances are beyond our control.
    • Risk and ownership of products transfer to the customer upon delivery.

    For complete details, please refer to our Shipping Policy.

    7. Returns, Refunds & Replacements

    Due to the nature of food and consumable products, returns may not be accepted unless:

    • The product is damaged during transit.
    • The wrong product has been delivered.
    • The product is defective upon receipt.

    Customers must notify us within 48 hours of delivery and provide supporting photographs.

    Refunds or replacements will be processed after verification.

    Please refer to our Refund Policy for detailed information.

    8. Product Usage & Disclaimer

    Our products are intended for general consumption and wellness purposes only.

    • Individual results may vary.
    • Product information provided on the website is for informational purposes only.
    • Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved by applicable regulatory authorities.
    • Customers should review ingredient information before consumption.

    If you have allergies, medical conditions, are pregnant, or are under medical supervision, please consult a healthcare professional before consumption.

    9. DIY Paan Kits

    Our DIY Paan Kits are intended for personal consumption.

    • Customers are responsible for following storage and preparation instructions.
    • Fresh ingredients should be consumed within the recommended period after delivery.
    • Rituals India shall not be responsible for improper storage or handling after delivery.

    10. Intellectual Property

    All content on this website, including:

    • Logos
    • Brand names
    • Product names
    • Images
    • Graphics
    • Videos
    • Website content

    is the exclusive property of Rituals India and protected under applicable intellectual property laws.

    Unauthorized use, reproduction, or distribution is prohibited.

    11. User Conduct

    You agree not to:

    • Use the website for unlawful activities.
    • Attempt unauthorized access to our systems.
    • Upload malicious software or harmful code.
    • Interfere with website functionality.

    12. Limitation of Liability

    To the maximum extent permitted by law, Rituals India shall not be liable for:

    • Indirect or consequential losses.
    • Loss of profits or business opportunities.
    • Delays caused by third-party service providers.
    • Product misuse by customers.

    Our total liability shall not exceed the amount paid by the customer for the relevant order.

    13. Privacy

    Your use of the website is also governed by our Privacy Policy.

    By using our website, you consent to the collection and use of information as described in the Privacy Policy.

    14. Force Majeure

    Rituals India shall not be held responsible for delays or failure to perform obligations due to events beyond reasonable control, including:

    • Natural disasters
    • Government restrictions
    • Pandemics
    • Labor disputes
    • Transportation disruptions

    15. Governing Law

    These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

    Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

    16. Changes to Terms

    We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

    Continued use of the website following any changes constitutes acceptance of the revised Terms.

    17. Contact Us

    For any questions regarding these Terms & Conditions, please contact:

    Rituals India

    Email: care@ritualsindia.com

    Website: www.ritualsindia.com

    Mumbai, Maharashtra, India